Production down?
Fill in the form and choose “Platform unavailable” — the ticket is flagged as critical. Feel free to call us at the same time.
Support portal
How can we help?
Describe what happened and we will contact you directly. You get a ticket number as soon as the issue is registered — quote it if you get in touch about the same thing again.
Report an issue
No login needed. Fields marked * are required.
How your ticket is handled
- You get a ticket number straight away, and a confirmation by email.
- The ticket reaches our support team, prioritised by the type you chose.
- A person contacts you by email or phone — within the response times below.
Implemented by a partner?
If the implementation was carried out by a certified partner, that partner is your first point of contact for day-to-day questions. For faults in the platform itself you can always report here.
Support
What you can expect
We are honest about what we can deliver. Support is available Monday–Friday, 09:00–17:00 CET.
| Type of issue | First response | Target resolution |
|---|---|---|
| Platform unavailable / all coworkers stopped | Within 2 hours | Same day |
| Integration broken, coworkers not completing tasks | Within 4 business hours | 1–2 business days |
| Configuration question or change request | Within 1 business day | Depends on scope |
| Billing or account question | Within 1 business day | 1–2 business days |
For critical issues outside office hours: email info@digitalmedarbetare.se with “URGENT” in the subject line. We monitor it for production stoppages.
Common issues — start here
My coworker is not doing what it should
Open the activity log for that coworker. Every action — and every error — is logged with an explanation. If the error is unclear, send us the log entry and diagnosis is quick.
An integration has stopped working
Most common causes: a password was changed, an OAuth token expired, or permissions were changed. Go to the integration settings and re-authenticate.
I want to change what my coworker does
Configuration changes are made in the platform and usually take effect immediately. For larger changes it is worth involving your partner.