Call or email us directly
Prefer to talk rather than fill in a form? Get in touch and a human will answer.
Contact
Get in touch.
Whether you are wondering if this fits your business, have a specific process in mind, or simply want to understand what a digital coworker actually does — get in touch. A person answers, not a queue.
Send a message
We aim to reply within one business day.
Explore the platform
You do not need to have it all figured out. Tell us what you do and what takes too much manual time today, and we will give you an honest answer on whether this fits — and if so, what a realistic first step looks like.
Use the form →Existing customer or partner
For questions about your current setup, a specific coworker or your account. If the implementation was carried out by a certified partner, that partner is your first point of contact for day-to-day questions.
Report an issue in the support portal →Partnerships and integrations
If you are a consultancy or company working with B2B system implementations, or you represent an ERP with an interest in integration — we want to hear from you.
info@digitalmedarbetare.seBilling and account
For invoices, subscription changes or account access.
info@digitalmedarbetare.seSupport
What you can expect
We are honest about what we can deliver. Support is available Monday–Friday, 09:00–17:00 CET.
| Type of issue | First response | Target resolution |
|---|---|---|
| Platform unavailable / all coworkers stopped | Within 2 hours | Same day |
| Integration broken, coworkers not completing tasks | Within 4 business hours | 1–2 business days |
| Configuration question or change request | Within 1 business day | Depends on scope |
| Billing or account question | Within 1 business day | 1–2 business days |
For critical issues outside office hours: email info@digitalmedarbetare.se with “URGENT” in the subject line. We monitor it for production stoppages.
Common issues — start here
My coworker is not doing what it should
Open the activity log for that coworker. Every action — and every error — is logged with an explanation. If the error is unclear, send us the log entry and diagnosis is quick.
An integration has stopped working
Most common causes: a password was changed, an OAuth token expired, or permissions were changed. Go to the integration settings and re-authenticate.
I want to change what my coworker does
Configuration changes are made in the platform and usually take effect immediately. For larger changes it is worth involving your partner.