A digital coworker for Orderstep

Orderstep is a Danish system for orders, customers and invoicing, and it is usually used by companies where orders arrive from several directions at once: the webshop, the inbox, the phone and a reseller sending a PDF.

That mix is exactly what costs time. A digital coworker reads the input no matter where it came from, looks up the right product and customer and registers the order in Orderstep — the same way every time.

The hard part is rarely the technology. The hard part is deciding what the coworker should actually do — which orders may be registered automatically, what should be stopped and what must always reach a human. That is where we spend the time.

Access to Orderstep is set up once and stored per customer. Your credentials are never shared between accounts and never used outside the actions your digital coworkers are configured to perform.

Every action goes through our job queue — fully logged, auditable and searchable. If something goes wrong you see exactly what the coworker tried to do and what the system replied, so the error can be fixed rather than guessed at.

You set the limits: what may be registered automatically, which amounts pass without approval and what must always be reviewed by a human.