About WCT Verktyg
WCT Verktyg was founded in 1984 in Karlstad and is today one of the leading suppliers to the engineering industry in Värmland and northern Dalsland. The focus is on cutting and metrology: tools for milling, turning, holemaking and threading, tool holders, measuring equipment and cutting fluids.
WCT is a reseller for some of the strongest brands in the trade, among them Seco Tools, Gühring, Mitutoyo and Cimcool. The company is part of Matenco Group, an industrial group that acquires and develops small and medium-sized Swedish industrial companies.
What sets WCT apart from a catalogue seller is the personal service. With solid technical experience, they work together with customers and suppliers to solve problems in production. That expertise is what customers come back for.
The challenge
A tool order looks simple. In practice it arrives in many forms: an email with a few lines of free text, a PDF out of the customer’s own ERP, an order using the customer’s own item numbers, or one that refers to the same as last time. Every line has to be translated into the right item in Pyramid, with the right price and the right delivery terms.
That is also where errors happen. An item number with one digit wrong delivers a tool in the wrong size. A price that does not match the customer’s agreement shows up only on the invoice. A quantity that does not match the pack size becomes a back order or a phone call afterwards. None of the details is hard, but all of them need someone to look.
When the same people are meant to give technical advice at customer sites and keep order intake in order, it is order intake that takes the time. And it cannot wait — the shop placing the order often has a machine that needs to run.
What Stina does
- Takes in orders — reads orders arriving by email, as PDF or as free text, and interprets what the customer is actually ordering.
- Item matching — links the order line to the right item in Pyramid, even when the customer uses their own item number or the supplier’s designation.
- Deviation checks — checks price against the customer’s agreement, verifies quantity, packaging, delivery address and requested date, and catches items that are unknown or no longer active.
- Registration in Pyramid — creates the order with the right customer, items, quantities, price and delivery terms.
- Escalation — anything that deviates is not registered on a guess. Stina hands it to the right person with the background gathered and the deviation clearly described.
- Traceability — every order and every check is logged, so it is possible to see afterwards what Stina did and why.
Pyramid stays where it is
WCT runs Pyramid Hybrid Cloud, the version of Pyramid installed on the company’s own server. Most AI tools assume a cloud ERP with a ready-made API, and a locally installed system is left out.
Stina works through our own REST API for Pyramid instead. She reads and writes in the same ERP as the rest of the company, against WCT’s own installation. No data has moved, no new system has been introduced and nobody in the office has had to learn a new interface.
WCT has decided what Stina may register on her own and what must always go to a human. When a rule needs to change, it is a changed instruction, not a development project.
What WCT expects
- Orders registered continuously — as they come in, not when someone finds a gap between customer visits.
- Fewer errors reaching the customer — deviations are caught when the order comes in, not on the delivery note or the invoice.
- The same check every time — regardless of order volume or who is in the office.
- More time for technical advice — sales can spend the time with customers instead of on order entry.
- Room to grow — more orders do not require more hours of admin.
Next steps
Stina has just started, and order intake is the first process. Once it is settled, the same approach can be applied to order confirmations, answers on stock and lead times, and monitoring purchases against suppliers — process by process, at the pace WCT wants.